Last updated: 10/09/2025
At FPM Advice Centre (“we”, “our”, “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website [https://fpmac.co.uk/] (the “Website”) or our services.
Who We Are
FPM Advice Centre
46 Kemberton Drive,
Widnes, WA8 9FD.
Email: enquiries@fpmac.co.uk
Telephone: 01925 240020
We are authorised and regulated by the Financial Conduct Authority (FCA). For the purposes of data protection law, we act as both Data Controller and, in some cases, Data Processor.
What Data We Collect
We may collect and process the following personal data about you:
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Identity and contact details – your name, address, telephone number, and email address.
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Financial details – information you provide in relation to mortgage enquiries.
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Technical data – IP address, browser type, device information, and Cookies (see Cookie Policy).
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Usage data – how you interact with our Website, pages visited, and preferences.
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Communication data – records of correspondence when you contact us.
How We Collect Data
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When you complete forms on our Website (e.g. enquiry forms, consultation requests).
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Through email, telephone, or postal correspondence.
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Automatically via Cookies and analytics tools (see Cookie Policy).
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From third-party services we use to improve our site and services (e.g. Google Analytics).
How We Use Your Data
We only process your personal data where we have a lawful basis under data protection laws, such as:
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Contract – to provide services you request (e.g. mortgage advice).
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Consent – when you opt-in to receive marketing communications.
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Legitimate interests – to improve our Website, monitor performance, and maintain security.
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Legal obligation – where we are required to comply with regulatory or statutory requirements.
We use your data to:
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Respond to your enquiries and provide our services.
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Carry out our contractual and regulatory obligations.
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Improve our Website and services.
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Send marketing communications where you have given consent (you can unsubscribe anytime).
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Maintain records for compliance and auditing.
Sharing Your Data
We will never sell your personal data. We may share your data with:
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Trusted third-party service providers (IT, hosting, analytics, professional advisers).
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Regulatory bodies where required by law (e.g. FCA, HMRC).
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Mortgage lenders, insurers, or solicitors where relevant to your enquiry.
All third parties are required to respect your data and comply with UK GDPR.
Data Retention
We keep personal data only for as long as necessary to:
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Fulfil the purposes we collected it for.
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Meet regulatory, legal, and accounting obligations.
After this period, your data will be securely deleted or anonymised.
Data Security
We take appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, and destruction.
Where payments or sensitive information are collected, we use SSL encryption and secure servers.
Your Rights
Under UK GDPR, you have rights including:
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Access – to request a copy of the data we hold about you.
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Rectification – to correct inaccurate or incomplete data.
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Erasure – to request deletion of your data (“right to be forgotten”).
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Restriction – to limit processing in certain cases.
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Portability – to request transfer of your data to another provider.
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Objection – to object to processing based on legitimate interests or direct marketing.
To exercise your rights, contact us at info@fpmadvicecentre.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) (www.ico.org.uk) if you believe your data is being misused.
Links to Third-Party Sites
Our Website may contain links to external websites. Please note we are not responsible for the privacy practices of such sites.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.